Refund policy

📝 SIDEDREAMER™ – RETURNS & REFUND POLICY

🔁 Returns Policy (90-Day Money Back Guarantee)

At Sidedreamer, your satisfaction is our top priority. We offer a 90-Day Money Back Guarantee, starting from the date your order is delivered.

You may request a refund if all conditions below are met:

➜ You've tried the product and it simply isn't the right fit for your needs. ➜ Your refund request is submitted within 90 days of the delivery date, along with your order number. ➜ For a smooth process, you do not need to return the product — simply contact our support team with your order details to get started. ➜ A $9.95 processing & handling fee applies to all approved refunds.

🛡️ Damaged or Defective Items (Replacement Policy)

We stand behind the quality of every Sidedreamer tool. If your item arrives damaged, with a broken or missing component, or with a nail holder or bubble level that doesn't function correctly, we will replace it free of charge. Please report any shipping defects within 7 days of delivery, along with a photo of the affected item.

🚫 Refund/Replacement Does Not Cover:

➜ Requests submitted after the 90-day guarantee window has passed. ➜ Damage caused by hanging items exceeding the product's stated 10 lbs weight capacity. ➜ Damage caused by improper use, dropping, or use for purposes other than intended. ➜ Lost or stolen packages after the carrier tracking system shows the status as "Delivered."

🚀 Start a Refund or Replacement Claim

All refund and replacement requests must be submitted through our official support channel:

🔗 Sidedreamer Support Center

💬 Need Assistance?

📩 Email: support@sidedreamer.com

⏱ Response time: 24–48 business hours (excluding weekends & holidays)

🌐 Website: https://www.sidedreamer.com