Shipping policy

📝 Sidedreamer – Shipping Policy

🛑 Order Changes & Cancellations

➜ Orders may be changed or canceled within 2 hours of being placed. ➜ After this 2-hour window, your order is automatically pushed to our fulfillment center for processing and cannot be modified or canceled. ➜ If you missed the window, please wait for delivery and then contact our support team to initiate a return.

🔧 Order Processing

➜ All orders are processed and dispatched within 24–48 business hours (Monday–Friday). ➜ You will receive a shipping confirmation email with your tracking number once your package is on the way. ➜ Note: Processing time is separate from shipping time.

🚚 Shipping & Delivery Times

To provide you with the best prices and ensure stable stock, we ship from our fulfillment centers. Due to high demand, please expect the following delivery timeframes:

Standard Tracked Shipping: 7–15 business days.

Minor Delays: In some cases, there may be a slight delay of 1–2 business days. This is completely normal and can be caused by:

✓ High carrier volume during peak seasons. ✓ Customs clearance processes. ✓ Severe weather conditions in your local area.

📦 Delivery Issues & Shipping Responsibility

➜ Once a package is marked as "Delivered" by the postal carrier, we're unable to take responsibility for packages confirmed delivered to the address provided at checkout. ➜ If your tracking shows "Delivered" but the package is missing, here's what usually helps: ↳ Check with family members or neighbors. ↳ Look around the delivery location (porch, side door, mailbox). ↳ Contact your local post office for GPS coordinates of the drop-off. ➜ Please double-check your shipping address at checkout — we're not able to cover reshipping costs for packages sent to an incorrect address. ➜ For questions about product satisfaction or refunds, please see our 90-Day Money Back Guarantee under our Refund Policy.

💬 Customer Support

📩 Email: support@sidedreamer.com

⏱ Response time: 24–48 business hours (excluding weekends & holidays)

🌐 Website: https://www.sidedreamer.com